Shipping & Returns

SHIPPING POLICY

Most orders will process and ship on the same day via UPS Ground. Orders must be received by 2pm EST for same day shipping.

 UPS does not offer shipping during the weekend. If you require a delivery on the weekend and you are located in Central Ohio please contact our office for other options. If you are outside of Central Ohio please contact our office for expedited shipping information. 

If a product is out of stock, we will have it dropped shipped direct from the manufacturer to your location. We are unable to guarantee an arrival date for drop ship orders. 

Return & Exchange Policy

All items, may be returned if the item is unused and in the original unopened manufacturer’s packaging.

 

Our items are used in food service, and due to food safety regulations, we cannot accept open merchandise unless the items were shipped in error or damaged in shipping. Items must be returned within 15 days from receipt of your order. Please contact our Customer Service team for a RMA, return label and instructions. You will be responsible for round trip shipping plus a 15% restocking fee. 

Please note that actual roundtrip shipping costs will be charged in the event of a return.  Upon receipt and inspection of the items returned, we will credit you, less these fees, to the original form of payment. Refunds may take up to 2 weeks to process.   

A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices sitewide to make up for this cost we charge a restocking fee for each item returned.